We live in a world where disasters can come in many forms. There are natural disasters, internal data leaks, external cyber attacks, hardware and software fails, and just good old fashion human error. People overwrite backups, SANs crash, and data gets corrupted. It’s all part of the game when we’re talking about enterprise IT. To combat this stress and to…
When it comes to business productivity, Microsoft Office 365 and Google’s G-Suite stand head and shoulders above the other software options. But even with the choices seemingly narrowed down to just two, it can still be a challenge to decide which is right for your business. This guide will help highlight some differences between the two popular platforms and make…
A recent study by Cybersecurity ventures tells us that cybercrime damages will cost the world $6 trillion annually by 2021. (Source: Cybersecurity Ventures). Not only that, cyber attacks are becoming much more sophisticated and costly when it comes to lost revenue and damage to the corporate brand. In the era of the dark web, many viruses now can even lay…
SIP trunking or hosted PBX? That is the VoIP implementation debate. Both are viable approaches when looking for a VoIP solution, which is the only problem. It’s up to you to decide which makes the most sense for your business. As is true for any business technology decision, it’s important to know both sides of the story—the pros and cons…
While the public cloud has gotten a lot of attention over the last several years, many believe the private and hybrid cloud computing markets are best positioned to take over the top spot. Hybrid cloud computing environments use a mix of on-premises and cloud services (both public and private cloud instances), with orchestration between the two platforms. Together the hybrid…
Empower Your Business with Continuous Communications Seamlessly Build Video Conferencing and Collaboration into your Communications Solution A Frost & Sullivan White Paper Enterprise conferencing and collaboration technologies today stand at an exciting crossroads. Solutions that were once considered consumer technologies are moving into the enterprise. Never has this trend been more pronounced than now, as consumerization of IT and mobile…
The concept of Software Defined Networking (SDN) has attracted a lot of attention over the past several years. First, because of its promise to deliver a more agile and programmable network infrastructure. And second, because of its ability to support network virtualization. Most analysts agree SDN has been confined largely to the data center (cloud service and telecom space) because…
81% of CIOs believe IT is entering a new era of customer-driven initiatives. Businesses are increasingly embracing cloud communications to craft better customer experiences. Some IT executives, failing to recognize the opportunities cloud solutions can bring to their businesses, are reluctant to adopt this new communications platform. Savvy CIOs view it as a key enabler of a more agile, connected…
Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable. The Cloud is changing the way businesses communicate. Businesses have a unique opportunity to capitalize on…
Today, it’s not enough for contact centers to merely offer users a streamlined multi-channel experience. Giving customers access to voice, chat, email and self-service options is critical, but there is more to it than that. What makes a company’s customer contact center a real game-changer is the ability to deliver a synchronized omnichannel customer experience. An omnichannel contact center platform…
