81% of CIOs believe IT is entering a new era of customer-driven initiatives. Businesses are increasingly embracing cloud communications to craft better customer experiences. Some IT executives, failing to recognize the opportunities cloud solutions can bring to their businesses, are reluctant to adopt this new communications platform. Savvy CIOs view it as a key enabler of a more agile, connected…
Sometimes, we need to destroy the status quo to create a new model of engagement. Sometimes, the market does that for us and that can be even scarier. Change is always scary and overwhelming, especially when it comes to technology. But it is inevitable. The Cloud is changing the way businesses communicate. Businesses have a unique opportunity to capitalize on…
The trend of working from home offices or remote locations has definitely been gaining speed over the past few decades. According to a recent Gallup poll, 37% of individuals work from a location outside of the corporate office at least once per week. This is a significant gain from the less than 10% two decades ago. If you consider the…
In today’s ultra-competitive business environment, there are multiple factors driving the growing appetite for Unified Communications (UC). Pressure to reduce IT spend, coupled with a distributed workforce and rising expectations for always-on connectivity by employees, customers and partners are just some of the contributors pushing organizations to rethink the way they manage communication processes. Companies that have adopted UC solutions…
We live in an age when tools and information are so accessible; it seems like waste of money to hire an “expert.” That’s the message from big box home improvement stores and many web sites… you can buy anything and start any project. Get into trouble? A quick search on the Internet will tell you how to fix the problem.…
Voice over Internet Protocol allows telecommunications to do much more than Alexander Graham Bell ever imagined. Initially, his invention was intended to improve the telegraph system. Only one message could be sent at any one time and the usefulness of communicating vast distances in seconds meant that many people wanted to use this tool. The challenge to find a way…
Switching to VoIP (voice over internet protocol) is a great way to associate positive action with that tired phrase, “Do more with less.” Most VoIP services are more than competitive… often they are priced much, much less expensive than traditional phone service. Your business can move to an operating expense model and away from a capital expense model. You can…
