No matter what field or discipline they’re in, every employee in an organization must engage in communications. And with employees, associates, stakeholders and clients increasingly far-flung, remote communications has become the rule, rather than the exception. Unified communications (UC) – an industry term that envelopes all calling and multimedia functions performed by a user – facilitates more efficient exchange of…

It is undeniably true that all that glitters is not gold, and when it comes to choosing a telecommunications management solution, especially in today's global marketplace, it is equally true that not every company who claims to provide global customer support actually operates on a global scale. It's important for any business, especially for those operating in multiple countries, to…

One factor that drives innovative new technology is the demand for cost reduction.  This aspect also applies to the low cost convenience of today's cloud storage. But while storing data in the cloud is widely touted for its money saving benefits, there are other popular advantages, like the low maintenance and zero storage space required on hard drives. But what…

A couple of generations ago, a telephone conference call was a high-tech way to hold business conversations. But these days, it’s hard to even define what a business conversation is. Businesses communicate with colleagues, partners, and customers through phone, email, text messaging, and video conferencing—each of which is a form of conversation. Making today’s communications even more complex, an increasing…

VoIP is an acronym for "voice over Internet protocol," and it offers businesses a new, reliable and cost-effective way to manage their telecommunications needs. Rather than relying on traditional land lines or cell phone service, VoIP technologies allow you to make and receive calls online. Companies that offer VoIP services typically have special packages for businesses, with prices that tend to…

If you're running an Internet-based business you probably need to be on-line at all times. It's vital that you monitor your business as actively as possible so that you can respond immediately when necessary. It is also important, when building an on-line presence, that you actually be present as much as possible.  Just because you need to be available to…

Technology implementation is a chief source of concern for businesses. Pick the right vendor solution, and the company can quickly achieve its goals. Pick the wrong solution, and costs can skyrocket while results remain stale. Purchases must be made with an eye on how the system will operate now and in the foreseeable future. Call center implementation is a major…