By 2020, mobile devices will be so pervasive that the number of devices in the U.S. market will outnumber the population of the United States by 4 to 1. While that ratio seems to be almost real, the reality is that today most of the United States population uses at least one mobile device on…
The demands placed on customer service teams and contact centers today are higher than ever before. Organizations want contact centers that can scale quickly to meet customer demand, and they want agents that deliver highly personalized customer support. Doing that means giving reps the ability to access multiple applications like customer service and CRM applications…
In today’s ultra-competitive business environment, there are multiple factors driving the growing appetite for Unified Communications (UC). Pressure to reduce IT spend, coupled with a distributed workforce and rising expectations for always-on connectivity by employees, customers and partners are just some of the contributors pushing organizations to rethink the way they manage communication processes. Companies…
The global economic recovery, alongside strong development in emerging markets, is shifting priorities in the doors industry to sustainable, profitable growth. Amidst potential supply shortages resulting in increased prices for steel, energy and human resources, companies must secure strong revenue growth, control costs and increase operational efficiency. Based on our industry expertise combined with our…
We live in an age when tools and information are so accessible; it seems like waste of money to hire an “expert.” That’s the message from big box home improvement stores and many web sites… you can buy anything and start any project. Get into trouble? A quick search on the Internet will tell you…
Voice over Internet Protocol allows telecommunications to do much more than Alexander Graham Bell ever imagined. Initially, his invention was intended to improve the telegraph system. Only one message could be sent at any one time and the usefulness of communicating vast distances in seconds meant that many people wanted to use this tool. The…
Switching to VoIP (voice over internet protocol) is a great way to associate positive action with that tired phrase, “Do more with less.” Most VoIP services are more than competitive… often they are priced much, much less expensive than traditional phone service. Your business can move to an operating expense model and away from a…
When call centers first became a business necessity, it was expected that customers were placing their calls from a home or office land-line, during normal business hours. Since then, telecommunications technology has birthed an impressive array of versatile communication options, allowing users much greater flexibility – and demanding commensurately more of the companies that serve…
A sales rep in your office. A vendor en route to a job site. A customer located across the country. Just a few years ago, the thought of these three far-flung associates engaged in real-time meaningful collaboration seemed unrealistic. But today, unified communications (UC) make possible video conferencing, instant messaging, remote printing, and other technologies…
Cloud-based conferencing is not just about going with the trend. It is a key instrument in improving business communications in a digitized landscape. Its benefits are not only enormous but crucial in delivering the highest possible quality of the communication experience for both business users and customers. In an increasingly online world, it is a…
