The demands placed on customer service teams and contact centers today are higher than ever before. Organizations want contact centers that can scale quickly to meet customer demand, and they want agents that deliver highly personalized customer support. Doing that means giving reps the ability to access multiple applications like customer service and CRM applications simultaneously. Customers also expect access…
Cloud Technology Provides Enhanced Functionality and Scalable Data Storage for Call Centers In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models, and innovative cloud services, has been a game-changer for businesses maintaining and growing call center operations. What’s the advantage of cloud technology for…
Small and mid-sized businesses (SMBs) experience some unique organizational challenges that position them to be prime candidates for the benefits of a solid Unified Communications & Collaboration (UC&C) solution. Smaller companies tend to have more flexible, less defined employee roles than their larger, enterprise counterparts. In such, employees often wear many hats and are required to manage multiple, often disparate,…
