OfficeSuite UC® from Windstream Enterprise Helps Multi-site Urgent Care Provider Improve Access

Healthcare provider enhances contact opportunities and responsiveness to meet growth demands

LITTLE ROCK, Ark., June 20, 2018 (GLOBE NEWSWIRE) — Windstream Enterprise, a leading provider of advanced network communications, today announced that channel partner, Infinite Technology Consulting (ITC), completed a successful project with a leading urgent care organization in the Northeast. ITC implemented a solution for PhysicianOne Urgent Care, which replaces the company’s legacy system and provides  a cost-effective platform that will grow with the organization.

Adding new locations to the urgent care company’s prior phone system was cumbersome. The new platform is scalable, has the ability to quickly reroute calls, and increases mobility.

According to the Urgent Care Association, the industry is expected to grow on average by six-percent in 2018 with many of the larger companies growing at double-digit rates. PhysicianOne Urgent Care currently has 17 locations, with continued growth expected. Open seven days per week, urgent care centers treat non-life threatening illnesses and injuries, in a convenient, cost-effective setting.

“OfficeSuite UC delivered all the functionality PhysicianOne Urgent Care was looking for,” says Sean Kelly, ITC founder and chief executive officer. “We were able to quickly add more than 200 agent seats, and the hosted system allows PhysicianOne Urgent Care to easily add new sites, manage all locations via a ‘single pane of glass’ and quickly reroute calls as call demands change.”

Windstream Enterprise’s UCaaS solution is a robust, enterprise-class UC solution that integrates voice, multi-media, unified messaging, presence management, mobility and other services onto a single unified platform. Windstream’s UCaaS is a fully managed cloud-based solution suitable for enterprise to mid-sized businesses for a flat, per-seat monthly rate which helps businesses project future costs.

“We value our partnership with ITC and by extension their relationship with customers like PhysicianOne Urgent Care,” says Curt Allen, senior vice president – Channel for Windstream Enterprise. “Our focus is to understand our partners’ and their customer’s business needs and ensure that we can deliver solutions like OfficeSuite UC to help them both achieve success.”

In addition to its proprietary OfficeSuite UC solution, Windstream Enterprise offers a range of complementary network and communications solutions including SD-WAN Concierge, integrated network security, and access, transport and business continuity solutions including Wavelengths with Optical Encryption, Ethernet and Fixed Wireless that are collectively designed to help businesses increase productivity, improve ROI and win. More at windstreambusiness.com.