Testimonials
The team at ITC guarantees client satisfaction and strives to exceed expectations with every opportunity. Please see below their work, through the eyes of very satisfied customers, in action.
Restaurant:
"We were planning a significant network upgrade and had budgeted for all of the hardware and software but stopped when we found out that the cost of upgrading our telecommunications through conventional means would more than double the cost of the project. ITC solved our problem by suggesting MPLS technology over a DSL connection that provided the bandwidth required by our new network for about one third of the cost of T1. ITC provided great service and more importantly great resourcefulness."
Scott Smith
Vice President
Max Restaurant Group
Mail Order Company:
"Infinite Technology has been the most responsive phone service company we have dealt with to date. At their suggestion, we built multiple redundancies into our phone and data systems which made sense with the size of our company. When issues arose (they always do) ITC was on the phone or emailing me direct with answers, not any BS. They coordinated all of the installations of our T1 line, Comcast cable and the hard-line service with ATT in a relatively short period of time to meet our move-in deadline. When vendors didn’t show up on time or if there were delays or even mishaps, like when our landscape contractor ripped up the Comcast cable the day after installation, ITC was on the phone getting everything tended to. That commitment is the mark of a true professional company."
"The measure of a company is not how you handle good times but how you handle adversity and Infinite Technology has passed the test."
Thomas Tiernan
Vice President of Sales
Ground Up
Telephone Answering Services:
"Prime Communications has been working with ITC for many years. ITC has proved to be a company that really cares about our business. Their expert recommendations have been very insightful and cost-effective."
Theresa Rolocut-Buxton
Office Manager
Prime Communications
Construction Services Companies:
"MCM Restoration Corp. relies heavily on phone and internet services to coordinate the remodeling of our clients’ homes in a quick and efficient manner. Before turning to ITC, we trusted another telecommunications company to improve those systems. Unfortunately, the recommendations they made were not a good fit for our business. We immediately received negative feedback from our customerss and lost thousands of dollars due to the product quality and poor customer service.
We turned to ITC out and were pleased with the exceptional customer service. ITC always promptly returned my phone calls and patiently answered all of my questions. ITC worked closely with us to research and choose the best vendor for our needs at a fraction of the cost. We are so relieved to FINALLY have a reliable service that we can trust! Shortly after the installation, ITC followed up with us to see how we were doing. This kind of attention and professionalism gives us the confidence that, in the event that a customer service issue should arise (which hasn’t yet), ITC will resolve it promptly and efficiently."
Patrick McAneeny
President
MCM Restoration
IT Services Companies:
"We are very pleased with the quality of service ITC provides. We sincerely appreciate your responsiveness and the way you conduct business. ITC provides us with a single point of contact for all our telephony needs saving us valuable time to focus on our core business. We recommended ITC with confidence because of our satisfaction with your level service. We look forward to doing business with ITC for many years to come."
John R Perreault
General Manager
Computer Innovations, Inc.
Call Centers:
"My experience with ITC has been positive from the beginning, and I continue to recognize you as one of our very best vendors. There is no doubt that whatever needs to be done will be accomplished, tested, retested and delivered in the timeframe stated from the original order. Beside saving our company 25-35% on voice and data solutions, the customer service provided and quick turn-around times are as equally, if not more important than the cost savings. Thank you for your continued commitment and support and we look forward to a long and prosperous relationship."
Ronald J. Frisk
Telecommunications Director
Mark Facey & Company/American Customer Care
Corporate Billing Service Conpanies:
"The thing I like best about ITC is that they are continually reviewing options and looking for better rates for my company. ITC contacts me once or twice a year to let me know that ITC may have found a less expensive option."
Tim Pelton
Vice President
Holdsworth Pelton and Associates, Inc.
Public Utilities:
"Thank you for the help with our telecommunications needs. ITC provides outstanding customer service and its people have been very responsive to our needs and done an outstanding job of keeping track of issues and concerns through resolution."
Brian Hoyt
IT Network Specialist
Tidewater Utilities Inc.
"Middlesex Water Company is an investor owned water utility based in New Jersey with multiple subsidiary offices in both New Jersey and Delaware. ITC was able to reduce our costs close to 50% on a small portion of our telecommunications business. Based on this success, we expanded our relationship to provide a more cost effective solution for all of our facilities. Since ITC is an unbiased consultant with a broad spectrum of providers we are confident with ITC’s recommendations. Our relationship has not only saved us money but continues to provide us with unsurpassed customer support through value-added services. ITC is our business partner, friend and is considered a member of the Middlesex Water Company family. We look forward to exploring future opportunities to work with ITC."
Jim Hutchison
Telecommunications Director
Middlesex Water Company
Corporate Video Production:
"ITC has been a great advocate for me in dealing with telecom issues, especially troubleshooting. ITC saves me money and gives me more time to actually run my business!"
Malcom Baker
Vice President & General Manager
Anderson Productions
Call Center:
"Phone service is the backbone of our business and ITC was able to reduce our costs by more than 20%. As we continue to grow as a company ITC has been quick to respond to our changing needs."
Chris Lottier
President
Answer Med Telecom
Retail Store Operations:
"ITC manages our 10 retail locations on their online portal, which updates us on service status and inventory for every location. Working with ITC for telecom management has been well worth the investment. They handle all contact with the telecom companies and resolve our issues, without us needing to sit on hold with the carriers. Our ITC representative is a single point of contact for our telecom needs and issues. Whenever we have a question, need or issue ITC is there for us to find a resolution quickly and professionally. ITC has allowed us more time to work on our core business versus dealing with telecom issues. We would strongly recommend ITC to any business."
Millers Hallmark
Back to TopManufacturing:
"Infinite Technology Consulting has been superb to work with. ITC personally shepherded the installation of our services at four separate facilities across the US, and has provided immediate responses to even the smallest concerns. We highly recommend ITC."
Bill Weaks
Divisional IT Manager of Precision Metals, Plastics and Rubber Division
Industrial Molding Corporation
Non-Profit:
We have worked with Infinite Technology Consulting very successfully on a variety of communications projects and assignments. In the initial effort, they facilitated the conversion of our entire agency's dial tone service which resulted in savings of over 15% per year. They also monitor all our voice lines and arrange for new service connections, terminations and maintenance activities. We have found them to be highly responsive and customer oriented, and they have enable us to free up our internal tech staff to concentrate on other issues.Joseph Riker
CFO
Connecticut Renaissance LLC